The Terms and Conditions of Sale ('TCS') presented below govern the commercial relations ('the Contract') between totem.book ('We') and any Visitor or Customer ('You') of the site https://www.totembook.fr ('the Site') likely to purchase the products ('the Products') offered for sale.

This contract only applies to the purchase of products made directly in the "ORIGINAL TOTEMS" e-Shop on the Site https://www.totembook.fr.

In the case of the purchase of "TOTEM OBJECTS" products from the TotemBook store through the Redbubble e-commerce platform, an exclusive contract will be celebrated separately between the Customer and Redbbuble, directly on the site https://www.redbubble.com.

The TCS of "TOTEMS ORIGINAUX" e-shop of totem.book are accessible at any time on the Site, in particular by clicking on the 'TCS' or 'Terms and Conditions of Sale' links. They are subject to change, the conditions applicable to any dispute concerning an order are then those in force on the date of placing the said order. In all other cases, the modifications made to the TCS apply as of right on the date of publication on the Site.

You are required to accept all of the terms of this document. In case of refusal, you are not authorized to continue browsing the Site or to place an order.

Article 1. Quality of the purchasing Client

To place an order, you must have reached the age of legal majority in your country which must be at least 18 years old. You must not have legal disabilities. In the event of non-compliance, the responsibility of your legal representative (parent, guardian, etc.) will be engaged.

Article 2. Availability of Products

By default, on the Site, we block all payments for products that are not available. In the event that the products ordered are unavailable, we will notify you immediately by email, and if necessary, we will reimburse you.

The unavailability of a Product does not give rise to the right to any compensation, other than the reimbursement of sums already incurred in the event of cancellation of the order.

Article 3. Pre-order

Some products may be offered for pre-order on the Site depending on their official release date. This pre-order is made with the indication of a release date that we announce at the time of the opening of the pre-order phase. Being solely responsible for the marketing of our Products, we reserve the right to modify this release date at any time.

Before validating your pre-order, you will be able to take note of the estimated delivery time. This information is displayed when choosing your payment method.

Article 4. Product prices

The prices mentioned for the Products are expressed in euros (EUR) including tax.

Article 5. Product Payment Options

The Products can be paid by credit card (CB, Mastercard, VISA, etc.) by the secure PayPal service or by the secure Stripe service.

Payments by credit card are made in euros. In the event that the currency of the billing country is one of the alternative currencies offered by the financial services, payments by these means must be made in the alternative currency considered.

We can refuse any payment if it appears manifestly fraudulent or if the issuer of the latter fails to fulfill its obligation to prove its authenticity.

The Product Withdrawal payment option directly in the Studio in Paris can be done online. Payments made directly in the studio will be made in cash.

Additional packaging costs charged to the Customer are provided for all payment options.

Article 6. Delivery of Products

Unless specific mentions or unforeseeable events preventing the correct delivery of the Products, delivery of the products ordered is possible in the countries presented on the Site. If you wish to order or be delivered to a country not appearing in the list, please contact us first via the Contact form.

The sum of € 3 will be added to your order total if you choose the Product delivery option direct from the Studio in Paris. This for packaging costs. 

By default, the Original Illustrations are sent by "Colissimo" with a tracking number delivered with signature. We can possibly offer you other options and other prices for the delivery of the products, thank you for contacting us before any order via the contact form.

In accordance with legal provisions, in the event of a delivery delay of more than 30 days, you may cancel your order by registered letter with acknowledgment of receipt sent in the name of the holder América Bañuelos to the following address: 52 BIS Rue Labrouste. 75015 Paris, FRANCE, within 30 working days of the date indicated for delivery. The cancellation will then take effect upon receipt of this letter. In the event that you receive the Products after their cancellation, we will refund and pay the costs upon receipt of the complete Products and in their original condition at our premises.

Article 7. Taxes and Customs Duties

Any order placed on the Site and to be delivered outside France may be subject to taxes and customs duties provided for by the legislation of the country of delivery. These taxes and customs duties are your responsibility. It is your responsibility to inform yourself in advance about the existence of these with the competent authorities of the country to which you wish to be delivered. Our responsibility cannot be engaged on this point.

Article 8. Retention of title 

The Products remain our absolute property until your full payment of the prices and any interest and the fulfillment of other obligations for which you may have to answer. In the event of cancellation of payment, the Products must be returned to us at your expense.

Article 9. Return

In application of French law on distance selling, you have a right of withdrawal and exchange of 7 days after receipt of the product (s) ordered. In order to exercise this right, you are required to follow the procedure provided for by our Terms and Conditions of Sale, in particular with regard to the return of products.

All returned products must be in their original packaging. Any product damaged or whose packaging has been opened will not be reimbursed. The shipping costs for the return of the products are the responsibility of the buyer and cannot be refunded.

Since these are unique original works. No refund will be accepted in the event that the product suffers damage after receipt or during the return thereof.

Due to their specificity, original autographed illustrations cannot be exchanged or refunded.

Before any return, please contact us via the contact form to confirm the procedure, to follow and to check the various elements concerning this return.

Article 10. Fraud

Any identity theft, fraudulent use of means of payment, credit card fraud, unfounded contestation of payments and other actions or omissions that may cause us damage will result in the opening of civil or criminal actions against their authors.

Article 11. Protection of personal data

As part of the use of the Site, you may be required to provide us with personal information. We undertake to use them only in the normal course of our activity and never to communicate them, even free of charge, to third parties. This confidentiality cannot be applied to perpetrators of fraudulent or damaging actions for our company or in the event of an injunction from the competent courts.

Article 12. Postponement of legality

In the event that all or part of one or more articles of this text were to be called into question by a court, the interpretation of the articles in question, while being legal, must be done in the sense closest to the original text.

Any modification or cancellation of one or more articles by a competent court does not call into question, unless the court decides otherwise, the application of the other articles.

Article 13. Disputes and litigations

totem.book is an independent entreprise subject to French law located in France. Please send any complaints via our Contact form or by mail in the name of the holder: América Bañuelos, to the following address: 52 BIS Rue Labrouste, 75015. Paris, FRANCE.


1. Your order

Following any order placed on the site www.totembook.fr, an e-mail confirming your order will be sent to you. If payment for your order has been accepted, your order will be processed within two working days. You have two hours following this order to rectify your delivery details, beyond this time the totem.book Boutique cannot be held responsible for any loss due to an incorrect address. If your order is returned to us for refusal or non-complaint, you will be charged a handling and delivery charge for any new shipment.

2. Shipping costs

For original illustrations called "Original Totems", the costs of packaging and delivery are the responsibility of the customer. All Products are sent by Colissimo, in Tracked shipping.

3. The packaging

The illustrations are packaged in a heavy-duty cardboard envelope with reinforced corners designed specifically for mailing. The illustrations will also be hermetically protected.

Photographs and videos of the packaged Product will be sent to the buyer by email, a few minutes before shipment. So that the buyer becomes aware of the material conditions under which his Product is shipped.

4. Delivery times

Shipments are made on Monday, Wednesday and Friday of each week, from Paris, France by La Poste. The Illustration Frame is not included.

A shipment to mainland France is done within a week. A shipment to one of the member countries of the European Union takes about ten days. An international shipment outside C.E.E. takes around three weeks but can in some cases reach five weeks.

Last updated on May 31, 2021.